Read OBSI's latest newsletter featuring our Q3 2025 case data & insights, OBSI's response to CIRO's request for comment, our Proactive Resolution initiative pilot, and OBSI’s approach to releases and non-disclosure agreements.

Click here to read OBSI e-news: Q3/2025.

We are pleased to announce the launch of our Proactive Resolution initiative, a pilot project running from November 1, 2025 to January 31, 2026. This initiative is designed to encourage firms to resolve complaints directly with consumers as early as possible in the OBSI process. We believe early resolution can enhance consumer satisfaction and reduce resource demands, benefiting all users of our service.

As a not-for-profit organization, OBSI recovers all of its budgeted operating expenses from its participating firms each year. OBSI's budget and the allocation of this budget between the different industry sectors that use OBSI's services is approved by OBSI's Board of Directors each September. Our board also considers fairness and the impact of fee changes on member firms when setting fees. A guiding principle is that no sector or registrant category should subsidize another.